Slow response times, rigid software maintenance contracts, and rising OEM support renewal costs can put your infrastructure at risk. When unexpected software issues arise, waiting for an unresponsive software help desk isn’t an option, and downtime becomes a real risk.
That’s where Servonix IT comes in. Our 3rd party support ensures healthy software performance and uptime for organizations that move fast. We keep pace with your environment, standing by and ready to jump in when you need help — delivering a more flexible and customer-first approach to both software and hardware support.
Here’s why organizations choose Servonix IT:
Save 30–40% compared to OEM support
Our software support service is designed for customers with their own monitoring and administration team. Our service provides a collaborative approach to review, advise, and resolve software issues and compatibility problems on your supported hardware.
Servonix IT engineers will partner with your system administration team to resolve:
Whether you’re experiencing software or hardware issues, you don’t have time to wait on the phone or in long queues for support.
Our 3rd party software support provides expert, remote assistance across platforms like Microsoft, VMware, Red Hat Enterprise Linux, Oracle Linux, and more.
Additionally, Servonix IT delivers support for hardware-specific software through our Software Technical Support offering. This is available as an add-on service to third-party maintenance contracts.
From operating systems to storage software and applications, we can support the following hardware-specific software:
Find out more about our add-on software technical support service for third-party maintenance customers.
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